Floralanda Privacy Policy

1. Introduction

At Floralanda, we respect your privacy. This privacy policy explains what personal data we collect, how we use, share, and protect it. By using our website and services, you agree to this policy.


2. What data do we collect?

We collect the following personal data when you place an order or contact us:

  • Name
  • Address
  • Email address
  • Phone number (if provided)
  • Payment details (via external payment providers, we do not store these ourselves)
  • Order history

We also collect anonymous data about your website use, such as page views and click behavior, to improve our website.


3. How do we use your data?

We use your personal data exclusively for:

  • Order processing and customer service: To process and ship your order, and contact you with questions.
  • Website optimization: We analyze anonymized data to improve the user experience.
  • Fraud prevention and security: To protect our website and customers.
  • Legal obligations: For example, to comply with tax and administrative requirements.


4. Who do we share your data with?

We only share your data with third parties if this is necessary for our services, such as:

  • Delivery services (e.g. PostNL, DHL) for sending your order.
  • Payment services (such as Mollie or PayPal) for secure payment processing.
  • Email providers for sending order confirmations and newsletters (if you have registered).

We never sell or rent your data to third parties.


5. How do we protect your data?

We take the following measures to protect your personal data:

  • Encryption of data during transmission (SSL certificate).
  • Limited access to data within our company.
  • Secure payment processing through recognized third-party providers.


6. Your rights

You have the following rights with respect to your personal data:

  • Access to the data we have about you.
  • Correction of incorrect or incomplete data.
  • Deletion of your data.

Would you like to exercise these rights? Send a request to info@floralanda.nl and we will help you as soon as possible.


7. Cookies

Floralanda uses cookies to ensure the website functions properly and to improve the user experience.

  • Functional cookies: Necessary for the functioning of the website.
  • Analytical cookies: Help us gain insight into website usage (anonymized).
  • Marketing cookies: Only if you give permission for this, for example for personalized advertisements.


8. Changes to this Privacy Policy

We may update this privacy policy from time to time. The date of the last update is listed at the top of this page. We will notify you of any significant changes via our website or Instagram.


9. Contact

Do you have any questions or requests about this privacy policy? Please contact us at info@floralanda.nl